Our engineering background and our own frustrations dealing with consultants at various stages of our careers drove us to implement metrics as an integral part of MMOmemtum to measure the effectiveness of our guidance. Your own customers have expectations of value when they purchase your products and services, and so should you for our services. Some consultants would call this Return on Investment, MMOmemtum calls it Return on Guidance© (RoG).
As part of our Explore & Problem Statement step, we will discuss your goals, and establish clear and measurable metrics for RoG. MMOmemtum’s Profit MaP’s RoG is straightforward since profit is the metric to track. However, establishing a metric for the Culture MaP is more difficult and will be customized to the problem you are wanting to address such as reducing employee turnover. Regardless of the MaP, MMOmemtum will establish the metrics you wish to track and measure to ensure that at the end of our engagement, you will achieve Clarity of Results, in part by the use of RoG.
Equal guidance does guarantee equal outcomes. Given our guidance, our clients, much like your own customers, may or may not use the product or service as intended. Guidance is advice and may be accepted or rejected by the client. If MMOmemtum and the client are working and communicating effectively, rejected guidance should be minimal. However, some situations will exist, like the removal of a poorly performing senior executive, where the client and MMOmemtum will disagree and guidance is rejected. In these rare cases, MMOmemtum and the client will work together to readjust expectations and document the reasons. We respect your decision and take nothing personally. Our working style is to reach consensus, commit and move on.